Before hiring a commercial cleaning company, you may want to ask a few questions to make sure this is the right company for you.
1. Are References Available?
You’ll want to work with a company that has experience and a great reputation. You may want to select a well-established organization that serves a few businesses in your area. Reputable companies are more than willing to share references with you.
2. What Are Your Employee Screening and Training Policies?
A commercial cleaning company should effectively train their employees in cleaning methods, safety and professionalism. Who trains the staff? How often is training updated and refreshed? The company should also screen employees by securing background checks. Ideally, they’ll also have a low turnover rate, so that the same employees will be responsible for your facility.
3. What Facilities Do You Serve?
Has this company worked with a facility that is similar to yours? Do they work with offices of about the same size? Some companies specialize in a single type of facility, such as medical or industrial facilities, so you’ll want to be sure the company you select can handle the needs of your business.
You may want to inquire about a company’s experience if your facility is one of the following:
- An industrial facility
- An Office facility
- A medical facility
- A childcare facility
- A daycare center
- A retail facility
Do they offer one-time cleaning? Not every company offers one-time cleaning services after events, so if that’s what you’re seeking, you’ll also want to inquire about that upfront.
4. Are You Insured?
What are their credentials and licenses? A cleaning service you work with needs to be insured because they will be responsible for any of their employees who are injured while at your facility. Don’t forget to acquire verification of their business license.
5. What Are Your Certifications?
Request a list of the company’s certifications. The company should also be OSHA compliant. Make sure the cleaning company has the certifications necessary to protect your business.
6. When Is Your Staff Available?
Does the cleaning company have any blackout times? What is the policy for emergency requests? How have they utilized their time to go the extra mile for their clients?
7. What Equipment Does Your Company Use?
Is the company environmentally friendly? What’s the quality of the equipment and products they use? Do they buy local? If being eco-friendly is a priority for your business, you’ll want to make sure your cleaning partner uses green practices, too. Maybe they use low-energy equipment or green cleaning products. If this is an important factor to you, address this before agreeing to work with a company.
8. Do You Have a Set Cleaning Process? Is There a Checklist for Your Staff?
With an established, set cleaning process, a company is likely to be more efficient and have a positive reputation. You may also be able to access a typical list of tasks they follow for their jobs. Do they have a list of areas to cover, such as the halls, entryway, stairs, desks, windows, wastebaskets and kitchen areas? Do they identify and tackle issues such as mildew and mold? Are they willing to deviate from their standard checklist to address your specific concerns?
Ask the questions you want the answers to before agreeing to work with a commercial cleaning company.
Want To Partner With Us?
We offer facility cleaning services, sanitary disposal bins, fumigation/ pest control and toiletries supply in Nairobi for Central Kenya, Kisumu for Western Kenya, Eldoret for North Rift Kenya. Email us on sales@firstclasscleaning.co.ke and we’ll be glad to service you.
