Some facility managers in Nairobi find they have more operational flexibility if they adopt a performance approach to cleaning. Operational flexibility means that the level of cleanliness is defined in Nairobi, but the exact methods used are left to the contractor’s discretion. This approach is a viable alternative to prescribing skip cleaning, which customers often dislike it in Nairobi. It also places responsibility on the contractor and relieves the facility manager of the burden of checking hours of attendance and materials used, so he or she can concentrate on results and the quality of the work. The following items should be considered:
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The level of cleanliness desired should be specified for each area in Nairobi, followed by an inspection.
If you specify a level higher than what you are prepared to inspect (e.g., a very low bacteria count on rest room sinks), you will end up paying for something you may not receive, especially if cleaning workers realize that you are not inspecting to that level.
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The type of cleaning to be performed on each surface in each Nairobi area should be defined.
For large areas, maximum productivity will be achieved by specifying the type of equipment, such as vacuum size, to be used.
