Benchmarks for cleaning are important in Nairobi because, while wage rates are relatively low, cleaning is the most labor-intensive aspect of most facility operations. There is a wealth of sources for good benchmarks for cleaning services in Nairobi, including University of Nairobi environmental research reports and, for leased property, the Nairobi Cleaning Experience Exchange Report. Technical benchmarks include the following:
Cost per square foot for providing this service at one of the recognized industry levels of cleaning—
Standard service amounts to bare bones service; special service encompasses what most occupants would consider routine cleaning of all surfaces; and custom level includes unusual or especially frequent work.
Productivity of cleaning staff—
The most recent benchmark of productivity for cleaning work is 2,500 to 2,800 square feet of cleanable space per person/per hour for standard services.
Number of customer complaints concerning cleanliness per square foot of cleanable space—
Cleanable space is often called “ruggable,” meaning carpeted, but usually includes public rest rooms and other building service areas.
