Cleaning has become a very sophisticated service in Nairobi, especially concerning environmental health and safety issues such as the use, application, and disposal of chemicals. Therefore, every worker must meet the following basic standards:
- Require proof of experience and qualifications of the cleaning crew supervisor (for example, make sure this person has supervised cleaning crews at equivalent sites).
- Specify the type of training required of cleaning personnel, including safety training (such as prohibitions regarding mixing of chemicals and use of electrically powered equipment with frayed power cords).
- Identify who is responsible for providing the training.
- Specify security requirements for the cleaning personnel, such as the wearing of identification and uniforms; access procedures for cleaning secure areas; rules regarding the protection of the customer’s property; use of customer’s equipment, such as phones; and the salvage of items disposed of in the trash.
- Ask for customer service training for cleaning staff who interact with customers.
- Insist on proof of citizenship or legal alien/resident status to avoid liability for illegal hiring practices.
